Returns & Exchanges Policy
At Oaktree Memorials, we want to ensure you are completely satisfied with your purchase during this difficult time. If you are not happy with your order, we accept returns on non-personalized items within 30 days of delivery.
Initiate Your Return
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, ensuring it is unused and in the same condition as when you received it.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our fulfillment center.
Receive Your Refund
Once our team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing